Right of Withdrawal
This is an English translation provided for convenience. If it differs from the Slovenian version, the Slovenian version prevails.
1. What this right is
If you bought goods as a consumer (a natural person, for personal use and not for a business activity), you may, within 14 days, withdraw from the contract without giving any reason (Consumer Protection Act (ZVPot-1), Article 134).
This is not a complaint. The right applies even when the product is faultless and you have simply changed your mind. If something is wrong with the goods, you have a separate and longer right under the guarantee of conformity of goods — see section 11 of the Terms and Conditions.
The right of withdrawal does not apply to purchases by legal entities and sole traders for the purposes of their business activity.
2. Withdrawal period
The withdrawal period expires 14 days from the day:
| What you ordered | The period begins to run |
|---|---|
| a single product | when you, or a third party other than the carrier and indicated by you for that purpose, acquire physical possession of the goods |
| several products in one order, delivered separately | when you acquire physical possession of the last product |
| goods delivered in several lots or pieces | when you acquire physical possession of the last lot or piece |
To meet the deadline, it is sufficient that the notice of withdrawal is sent before the period expires.
3. How to withdraw
To exercise the right, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement. You can send it:
- via the return form in the online shop — also if you shopped as a guest; you need the order number (you will find it in the confirmation e-mail) and the e-mail address used for the order. After you submit it, we send you, without delay, an e-mail acknowledging receipt of your statement;
- by e-mail to spletna-trgovina@zeleznina.si;
- by post to ŽELEZNINA d.o.o., Partizanska cesta 2, 3320 Velenje.
You may use the model form in section 8, but this is not mandatory — any unambiguous statement is valid.
Seller: ŽELEZNINA, trgovina na debelo in drobno, d.o.o., Partizanska cesta 2, 3320 Velenje, telephone +386 65 565 655 (Mon–Fri 9:00–16:00), e-mail spletna-trgovina@zeleznina.si.
4. Returning the goods
Send back or hand over the goods to us without undue delay, and no later than 14 days from the day on which you informed us of the withdrawal. The deadline is met if you send the goods before the 14 days have expired.
Send the goods to ŽELEZNINA d.o.o., Partizanska cesta 2, 3320 Velenje or bring them to the shop. Enclose a copy of the invoice or state the order number. Do not send the goods cash on delivery.
The original packaging is not a condition for withdrawal, but enclose it if you have it.
Liability for diminished value
You are liable only for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish their nature, characteristics and functioning (ZVPot-1, Article 142). You may therefore inspect and try out the goods in the same way as you would in a physical shop.
5. Costs
| What | Who bears it |
|---|---|
| Cost of the initial delivery to you (standard delivery) | the seller — we refund it together with the purchase price |
| Direct cost of returning the goods to us | the consumer — the direct cost of returning the goods is borne by the consumer |
| Return of goods that cannot be returned by post because of their weight or dimensions | the consumer — you return such goods in person at our shop at Partizanska cesta 2 in Velenje, and transport to the shop is at your expense |
If you chose a more expensive type of delivery than the least expensive standard delivery we offer, we do not refund the difference (ZVPot-1, Article 143).
6. Refund
We refund all payments received, including the cost of standard delivery, without undue delay, and no later than 14 days from the day on which we receive the notice of withdrawal (ZVPot-1, Article 143).
We may withhold the refund until we have received the goods back or until you send us proof that you have sent them — whichever happens first.
We refund the money using the same means of payment as you used for the purchase, unless we expressly agree otherwise. We therefore refund the amount to the card you paid with, even if you paid with Apple Pay or Google Pay. You do not bear any costs as a result of the refund.
7. When there is no right of withdrawal
Under ZVPot-1 (Article 135), the consumer has no right of withdrawal in, among others, contracts:
- for goods which are liable to deteriorate or expire rapidly;
- for sealed goods which are not suitable for return due to health protection or hygiene reasons, if you broke the seal after delivery;
- for sealed audio or video recordings and computer software, if you broke the seal after delivery;
- for goods which, after delivery, are by their nature inseparably mixed with other items.
8. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. Its use is not mandatory.
To: ŽELEZNINA, trgovina na debelo in drobno, d.o.o., Partizanska cesta 2, 3320 Velenje, e-mail: spletna-trgovina@zeleznina.si
I/We (*) hereby give notice that I/We (*) withdraw from the contract of sale of the following goods:
..................................................................
Ordered on (*) / received on (*): ..........................
Order number (optional): ..........................
Name of consumer(s): ..................................................................
Address of consumer(s): ..................................................................
Signature of consumer(s) (only if this form is notified on paper): ..........................
Date: ..........................
(*) Delete as appropriate.
9. Returns outside the statutory right
Outside the 14-day period and in the cases referred to in section 7, we are not obliged to accept a return. If we nevertheless accept it, we agree on the terms separately.
If the goods do not conform to the contract — they are damaged or do not work — this is not a withdrawal from the contract but a claim for lack of conformity, for which you have two years. The procedure is set out in section 11 of the Terms and Conditions.
Effective from 13 October 2026.