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Terms and Conditions

This is an English translation provided for convenience. If it differs from the Slovenian version, the Slovenian version prevails.

1. Information about the seller

The online store at www.zeleznina.si is operated, and the goods are sold, by:

ŽELEZNINA, trgovina na debelo in drobno, d.o.o. Partizanska cesta 2, 3320 Velenje, Slovenia

Short company name ŽELEZNINA d.o.o.
Registration number 9093451000
VAT ID number SI94868026 (VAT-registered)
Registration authority District Court in Celje
E-mail for online sales spletna-trgovina@zeleznina.si
Telephone for online sales +386 65 565 655 (Mon–Fri 9:00–16:00)
General e-mail info@zeleznina.si
Store telephone 03 898 23 50
Administration telephone 03 898 23 69

Hereinafter the “seller” or “we”. The buyer (“you”) is anyone who places an order in the store.

These terms have been prepared in accordance with the Consumer Protection Act (ZVPot-1), the Electronic Commerce Market Act (ZEPT) and the Obligations Code (OZ).

2. Who these terms apply to

The terms apply to every purchase in the online store and form an integral part of the contract between you and us. Before placing an order, you confirm that you have read them and that you agree to them.

When you buy as a consumer — a natural person who buys goods for personal use and not for their business activity — you have, in addition to these terms, all the rights granted to you by ZVPot-1. No provision of these terms limits those rights; if any provision were contrary to the law, the law applies.

When you buy as a legal entity or sole trader for the purpose of your business activity, the provisions on the right of withdrawal from the contract (section 10) and on the consumer guarantee of conformity of goods (section 11) do not apply; the rules of the OZ apply.

3. Availability of the terms and confirmation on a durable medium

The terms are available at all times on the store's website. After you place an order, we send you an order confirmation by e-mail and attach the terms in PDF format, so that you can save them and read them again at any time.

The terms that apply are those published at the time you place your order. Later changes do not affect an order you have already placed.

4. Buying with a user account or as a guest

You can buy with or without a user account. Registration is not a condition for buying.

A user account lets you view your past orders, saved delivery addresses and a wish list. You can register with an e-mail address and password or with a Google account.

You are responsible for the security of your password. If you suspect that someone has gained access to your account, let us know immediately.

You can delete your account at any time — see the Privacy Policy. If you bought as a guest, you can request the deletion of your data through the form in the store, using your order number and the e-mail address you used.

5. Prices

All prices are in euros (EUR) and include VAT. Delivery costs are not included in the product price; they are shown separately before you place your order.

The price that applies to an order is the price shown at the time the order is placed. We may change our offer and prices at any time until the order has been placed.

5.1 Display of price reductions

When the price of a product is reduced, we show next to the reduced price, as the previous price, the lowest price of that product in the last 30 days before the reduction (ZVPot-1, Article 15). If the product has been on sale for less than 30 days, we show the lowest price since it went on sale.

5.2 Obvious errors in price or description

If a price or an item of product information is obviously wrong (for example, because of an error in transferring data from our business system), we inform you of this before we dispatch the goods and offer you the purchase at the correct price or withdrawal from the order without any costs whatsoever. In that case, we refund any amount already paid in full.

6. How the contract is concluded

  1. You add products to the basket, and at checkout you enter your details and choose delivery or in-store pickup.
  2. Before placing the order, you see an order review: the products, quantities, price including VAT, delivery cost and the total amount payable. You can still correct your details at this step.
  3. You place the order by clicking the “Order with obligation to pay” button. You then enter your card details or choose Apple Pay or Google Pay and confirm the payment with the “Pay Now” button.
  4. We send an acknowledgement of receipt of the order, with a summary, to your e-mail address. At that point the contract is concluded.
  5. When the goods are dispatched or are ready for pickup, we notify you by e-mail.

We store the order in our system. If you have a user account, you can see it there; if you bought as a guest, the summary remains in the confirmation e-mail.

The contract is concluded in the Slovenian language.

6.1 When we cannot fulfil an order

We cannot fulfil an order, or we withdraw from the contract, if:

  • the product is no longer in stock and the supplier can no longer supply it,
  • there has been an obvious error in the price or description (section 5.2),
  • the card payment was not completed.

We inform you of this as soon as possible and refund any amount already paid in full, within 14 days at the latest.

7. Payment

You pay for the order by debit or credit card, including with Apple Pay or Google Pay, where your device and browser support them. You pay when you place the order, even if you have chosen in-store pickup. We do not offer payment by cash on delivery.

Card payments, including via Apple Pay and Google Pay, are processed for us by the payment service provider Stripe. We do not receive or store your card details — you enter them directly into Stripe's secure payment field. From Stripe we receive only the information on whether the payment was successful, and the transaction identifier.

If the card payment fails, the order is not confirmed. We automatically cancel unconfirmed orders after a certain period.

8. Invoice

We send you the invoice by e-mail once we have issued it.

9. Delivery and in-store pickup

We deliver goods within Slovenia with Pošta Slovenije, and you can also collect your order free of charge at our store in Velenje. The delivery price is shown at checkout before you place your order.

Method Price incl. VAT Estimated time
Delivery to your address with Pošta Slovenije from EUR 5.80, by weight; for orders worth EUR 150 or more, free of charge normally 1 to 3 working days if the goods are in stock
In-store pickup, Partizanska cesta 2, 3320 Velenje free of charge once we notify you by e-mail that the order is ready for pickup

For free delivery, the value of the products including VAT, less any coupon, is taken into account.

You collect your order in person during the store's opening hours: Monday to Friday 6:30–19:00 and Saturday 6:30–13:00.

With Pošta Slovenije we send parcels of up to 31.5 kg within the dimensions permitted by Pošta Slovenije. If the ordered goods cannot be sent by post because of their weight or dimensions, we will call or write to you after you place the order and arrange in-store pickup with you. If you do not agree to this, you may withdraw from the order at no cost and we will refund your payment in full.

The delivery time is an estimate, not a guarantee — it depends on stock and on the carrier. If we cannot meet it, we inform you of this. We must hand the goods over to you no later than 30 days after the contract is concluded, unless we agree otherwise (ZVPot-1, Article 26). If we do not meet this deadline and do not deliver the goods even within an additional reasonable period that you set for us, you may withdraw from the contract and we will refund your payment in full (ZVPot-1, Article 27).

On receipt, check whether the parcel is damaged. If it is, tell the delivery person and send us photographs at spletna-trgovina@zeleznina.si.

The risk of loss of or damage to the goods passes to you when you, or a person you designate to receive them (other than the carrier), take possession of the goods.

10. Right of withdrawal from the contract

As a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods, without having to give any reason (ZVPot-1, Article 134).

The procedure, costs, exceptions and model form are set out in the separate document Right of Withdrawal from the Contract, which forms an integral part of these terms.

In brief:

  • The period starts on the day on which you, or a person you designate (other than the carrier), take possession of the goods.
  • You inform us of your withdrawal by an unequivocal statement — through the return form in the store, by e-mail or by post. You may use the model form, but it is not mandatory.
  • You return the goods no later than 14 days after notifying us of your withdrawal.
  • We refund all payments received, including the costs of standard delivery, no later than 14 days after receiving notice of your withdrawal. We may withhold the refund until we have received the goods back or until you have sent us proof that you have sent them.
  • You bear the direct costs of returning the goods. Goods that cannot be returned by post because of their weight or dimensions are returned to us in person at the store in Velenje.

11. Guarantee of conformity of goods

We are liable for goods that are not in conformity with the contract — if they do not correspond to the description, type, quantity or the quality that can be expected, or if they are not fit for ordinary use.

  • We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery of the goods (ZVPot-1, Article 78).
  • If a lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery, unless we prove otherwise or unless this presumption is incompatible with the nature of the goods or of the lack of conformity (ZVPot-1, Article 80).
  • Notify us of the lack of conformity within two months of the day on which you discovered it, and describe it precisely in the notification. You can submit the notification in person at the store — we will issue you with a confirmation — or send it to us by e-mail or by post. Allow us to examine the goods (ZVPot-1, Article 84).
  • If the existence of the lack of conformity is disputed, we inform you of this in writing within eight days of receiving your claim (ZVPot-1, Article 85).

If the goods are not in conformity, you may demand (ZVPot-1, Articles 81–83):

  1. free-of-charge repair or replacement — within a reasonable period not exceeding 30 days from your notification; we may extend this period by no more than 15 days if we inform you of this and of the reasons before the period expires;
  2. a proportionate reduction of the purchase price or withdrawal from the contract with a refund of the purchase price, if we do not repair or replace the goods, if the lack of conformity persists despite an attempted repair, if the lack of conformity is so serious that it justifies this immediately, or if it is clear that we will not restore conformity within a reasonable period.

If the lack of conformity becomes apparent less than 30 days after delivery, you may withdraw from the contract immediately and demand a refund of the amount paid (ZVPot-1, Article 83, second paragraph).

You cannot withdraw from the contract if the lack of conformity is only minor. On withdrawal, you return the goods to us at our expense, and we refund the amount paid at the latest within eight days of receiving the goods or proof that you have sent them (ZVPot-1, Articles 83 and 86).

You also have the right to reimbursement of the costs you incur in exercising your claim — in particular the costs of materials, spare parts, labour, and the transfer and transport of the goods (ZVPot-1, Article 81).

Send your claim to spletna-trgovina@zeleznina.si or bring the goods to the store at Partizanska cesta 2 in Velenje. Enclose the invoice or other proof of purchase.

12. Commercial guarantee

A commercial guarantee is something different from the statutory guarantee in section 11. You always have the guarantee of conformity; a commercial guarantee neither replaces nor limits it.

12.1 Mandatory commercial guarantee of proper functioning

For goods specified in the Rules on goods for which a guarantee of proper functioning is issued (as a rule, technical goods), the manufacturer issues a commercial guarantee for at least one year (ZVPot-1, Article 94). Claims under the mandatory commercial guarantee are made to the manufacturer or an authorised service centre (ZVPot-1, Article 97). We are happy to help you with the contact details of the authorised service centre.

The manufacturer must provide repairs, maintenance, spare parts and attachable devices for at least three years after the guarantee period expires; after the guarantee expires, these are subject to a charge (ZVPot-1, Article 95).

12.2 Voluntary commercial guarantee

Where the manufacturer gives a commercial guarantee voluntarily, the terms on the guarantee certificate apply. If there is no guarantee certificate in the parcel, let us know.

13. Complaints

You can submit a complaint:

  • by e-mail to spletna-trgovina@zeleznina.si,
  • by post to ŽELEZNINA d.o.o., Partizanska cesta 2, 3320 Velenje,
  • in person at the store,
  • by telephone on +386 65 565 655 (Mon–Fri 9:00–16:00).

We confirm receipt of your complaint and inform you of its resolution within 8 working days at the latest. The procedure is free of charge for you.

If we do not uphold your complaint, we send you the reasons for the rejection and information on out-of-court settlement of consumer disputes (section 18) in writing, by e-mail (Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), Article 32).

14. Product safety

Where necessary, we publish on the product page, before purchase, information on the manufacturer, on the responsible person in the EU (where the manufacturer is not from the EU) and safety warnings, as required by Regulation (EU) 2023/988 on general product safety. Use products in accordance with the manufacturer's instructions.

15. Coupons and discounts

Coupons and discounts can be used under the conditions stated with each coupon. Unless otherwise specified, one coupon is valid for one order, coupons cannot be combined and cannot be exchanged for cash. On withdrawal from the contract, we refund the amount actually paid.

16. Website content

We have processed or created most product photographs with the help of artificial intelligence, so that they are sharper, better lit and have a uniform background. They show the product we sell, but colour shades and small details may differ slightly from the product you receive. Some photographs are illustrative.

Product information is partly obtained from manufacturers and suppliers. Material deviations from the description are governed by the rules in sections 5.2 and 11.

The content of the website — texts, photographs, logos and design — is protected. Without our written permission, it may not be copied or used for commercial purposes.

17. Personal data protection

How we handle your personal data is described in the Privacy Policy and the Cookie Policy.

18. Out-of-court settlement of consumer disputes

In accordance with Article 32 of the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), we inform you that we do not recognise any provider of out-of-court settlement of consumer disputes as competent to resolve a consumer dispute that you may initiate under that Act.

This does not deprive you of any right: you can always address a complaint to us (section 13), and you can also turn to the Market Inspectorate of the Republic of Slovenia or to a court.

19. Accessibility

How the online store meets accessibility requirements and how you can report a barrier to us is described in the Accessibility Statement.

20. Governing law and jurisdiction

The contract and these terms are governed by the law of the Republic of Slovenia. If you are a consumer, this does not deprive you of the protection afforded to you by the mandatory rules of the country of your habitual residence.

Disputes fall within the jurisdiction of the court determined by law. If you are a consumer, we may sue you only before a court in the country of your permanent residence; you may bring an action there or before the court of our registered office.

21. Changes to the terms

We may change the terms, for example when legislation, our offer or payment and delivery methods change. In each case, the version that applies is the one published at the time you place your order.

Effective from 27 October 2026.